Privacy Policy

1. Introduction

Essence Spa and Esthetics ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you use our website at essencespaandesthetics.com or book an appointment with us.

2. Information We Collect

We collect the following types of personal information:

• Contact information: your name, email address, and phone number when you book an appointment or create an account.
• Payment information: we collect and store a payment method (credit or debit card) on file through our payment processor, Stripe. We do not store full card numbers on our servers. Stripe's privacy policy governs how your payment data is handled.
• Appointment details: the services you book, appointment dates and times, and any notes you provide regarding your skin concerns or preferences.
• Skin care information: skin type, concerns, allergies, and other health-related details you voluntarily share to help us provide appropriate services.
• Usage data: standard web analytics data such as pages visited, browser type, and IP address, collected automatically when you use our website.

3. How We Use Your Information

We use your information to:

• Schedule, confirm, and manage your appointments.
• Process payments and enforce our cancellation policy.
• Send appointment confirmations, reminders, and receipts via email.
• Personalize your skincare services based on your skin profile.
• Communicate with you about promotions, gift cards, or service updates (you may opt out at any time).
• Improve our website and services through analytics.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, including:

• Stripe: for secure payment processing.
• Resend / email providers: to deliver appointment confirmations and communications.
• Hosting and infrastructure providers that store and process data on our behalf.

All third-party providers are required to handle your data securely and only for the purposes we specify. We may also disclose your information if required by law or to protect our legal rights.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with applicable legal obligations. Appointment and payment records are typically retained for a minimum of three (3) years for business and tax purposes. You may request deletion of your account and associated data at any time by contacting us.

6. Cookies and Tracking

Our website uses cookies and similar technologies to maintain your session, remember your preferences, and analyze site traffic. By using our website, you consent to the use of cookies. You may disable cookies in your browser settings, though some features of the site may not function properly as a result.

7. Security

We implement industry-standard security measures to protect your personal information, including encrypted connections (HTTPS), secure payment processing through Stripe, and restricted access to client data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and personal data.
• Opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly.

To exercise any of these rights, please contact us at [email protected].

9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: